Hello! I'm Mike
I am currently pursuing an internship in the United States as part of my endeavor to gain international experience in the field. Additionally, I have a strong passion for the realms of marketing, digital, and creative content. Despite transitioning from academia to practical experience, I consistently maintain a strong curiosity, eagerness to learn, good communication skills, and diverse experience in the hospitality field. I'm adaptable, possess strong customer service and hospitality skills, and excel both individually and as part of a team. Highly organized, efficient, and a quick learner, which helps me handle changes and new technologies smoothly.
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My objective is to secure a challenging and dynamic role in the hospitality industry where I can utilize my skills and experience to contribute to the growth and success of the organization, while continuously learning and developing myself.
Hospitality | Sales & Marketing | Creative Content
+62 852-8888-4222
+1 805-891-5821
Email:
Address:
Nusa Dua Bali, Indonesia, 80362
Santa Barbara, California 93117
Date of Birth:
March 21st, 1999
Phone:
EXPERIENCE
April 2023 - Present
Rooms and Lateral Marketing
The Ritz-Carlton Bacara, California USA
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Make sure guests have a great experience in the club lounge and promptly address inquiries, as well as assist with guest needs, reservations, and special requests to ensure comfort. Maintain cleanliness and aesthetic appeal of the club lounge area, including overseeing food service
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Provide exceptional guest service during overnight shifts, managing check-ins/check-outs, and promptly addressing inquiries and requests.
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Provide support to the overnight team, Billings folios, overnight report, CTQ and assist with any additional tasks or projects as needed to ensure seamless operations.
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Coordinate efficiently with other departments to fulfill guest needs and handle guest feedback professionally to enhance experiences.
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Collaborate with the marketing team to create content for events and promotions, and develop innovative marketing strategies to attract guests and drive revenue.
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Capture and edit photos and videos for promotional materials and online platforms, and support the coordination and execution of marketing events.
Jun 2021 - Apr 2023
Six Senses Uluwatu, Bali Indonesia
Marketing Communication
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Delivering the core value of the Six Senses brand and also increasing brand awareness through various channels. Media partnership and strategic partnership to reach potential audience and online & offline advertisement to push product booking.
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Marketing plan strategy for special event to increase direct booking and drive hotel revenue. Update Six Senses App and website product, information and services
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Analyze market, social media engagement, and competitors through sprout social analytics, effective digital marketing, google ads, and social media ads.
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Make weekly plan content, create creative content for social media. Video and photoshoot for new promos/events also assisting influencers or content creators collaboration.
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Design flyers, promotions, booklets and resorts collateral according to standards, with spellbinding words. Daily update and post all new promos.
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Check and follow up correspondence, email, WhatsApp, and traces. Receive, create, and confirm reservations by telephone, correspondence, chat, travel agents, or OTA.
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With good communication skills to build rapport while doing offers negotiations.
Nov 2019 – Mar 2020
Hotel Butler
St. Regis Bal Harbour, Miami, USA
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Providing warm welcomes, managing check-in and check-out processes, and assisting guests with all of their needs, including escort services and information about the hotel's heritage and amenities.
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Anticipating and fulfilling guests' needs, communicating effectively with all hotel departments.
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Offering five-star, personalized Butler services, and completing daily shift reports and inventory management. Acting efficiently, accurately, and thoroughly, staying informed about the hotel's products, information, and general knowledge.
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Utilizing PMS software such as Lightspeed, In-control, and GXP. Ensuring that host performance is regularly monitored and in line with the high standards of the St. Regis Miami brand
Apr - Oct 2019
F&B Service
St. Regis Bal Harbour, Miami, USA
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Ensuring the daily opening and closing of the pool and beach area, as well as maintaining inventory and inspecting all facilities to ensure optimal conditions.
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Providing warm welcomes and assisting guests with all of their needs, delivering personalized service with genuine care and attention to detail. Handling food and drink orders with accuracy and a positive attitude, possessing comprehensive knowledge of the menu and all relevant information.
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Collaborating effectively with team members from diverse cultural backgrounds, working well under pressure, and providing luxury service to guests.
Jan – Apr 2019
Front Office Intern
Sofitel Nusa Dua Beach Resort, Bali Indonesia
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Greeting guests and assisting with luggage, escorting them to their rooms and providing information about the hotel's amenities and room features.
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Ensuring that all aspects of the guest's room are in perfect order. Meeting guests' needs promptly, providing valet service for guest's cars, and managing traffic flow in the lobby.
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Staying informed about the hotel's products and services, providing accurate information to guests, communicating effectively with all hotel departments, and maintaining a polished and professional appearance while keeping the area clean.
CAREER JOURNEY
EDUCATION
2017 - 2022
POLITEKNIK PARIWISATA BALI
Bachelor's Degree - Hospitality Management
Throughout my academic journey, I have gained in-depth knowledge of various aspects of hotel management and operations. Some of the topics that I have extensively covered include operational restaurant and bar, operational room division, operational culinary, sales and marketing, human resources, accounting, revenue, and much more. During my time at the university, I completed several group projects such as:
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Re Opening Project - General Manager
For this project, I was selected as the general manager or project leader of the ADH D class team, and we developed a reopening plan for Akana Boutique Hotel Sanur. We worked closely with the hotel's management to plan the reopening, covering all aspects of the hotel's operations and management, such as the business model canvas, SWOT analysis, forecasting, P&L, ROA, expenses, and more. With the help of our lecturer and the Akana management team, we completed the project within six months and presented our findings in a final seminar.
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Brand New Concept - Director of Sales & Marketing
In addition, as part of our final project for the management application course, my class chose to create a brand new hotel concept called Zivoni, where I served as the Director of Sales and Marketing. The project took five months, during which we conducted in-depth analysis and detailed planning of the location, concept, and implementation of the brand. We consulted with experts, professors, government officials, architects in hotel design, the CEO of Pramana, and the hotel GM for their input. As the DOSM, my team and I focused on implementing the concept and creating a brand book, brand guidelines, brand videos, and marketing plans in line with the hotel's construction timeline, pre-opening strategy, competitor set, segmentation, targeting, positioning, forecasting, P&L, ROI, and communication with several travel agents and OTAs.
Explore Our Project
2014 - 2017
High School Diploma - Science Major
SMAN Model Terpadu Madani, Palu Indonesia
During my high school years, I was enrolled in the science program, which focused on subjects related to science such as physics, chemistry, and biology, as well as mandatory subjects like mathematics, Bahasa Indonesia, English and etc.
SKILLS & LANGUAGES
ADVANCED
Microsoft Application
Premiere Pro
Artwork Digital Design
PMS Opera & Galaxy Lightspeed
F&B Service and Culinary Operational
PROFICIENT
Videography & Photography
Photoshop & Lightroom
Social Media & Google Analytic
Butler Guest Service & Concierge
FO & Reservation
LANGUAGES
English - Fluent
Bahasa Indonesia - Mother tongue
EXPERTISE
HOTEL OPERATIONS
SALES & MARKETING
Throughout my academic journey, I have developed a strong passion for the hospitality industry, and I am always eager to learn and take on new challenges. I have gained valuable skills and knowledge through my experiences in the industry, including the ability to work well under pressure, multitask, and communicate effectively with both colleagues and guests. As a dedicated team player, I am committed to delivering outstanding service and creating memorable experiences for guests. With my diverse background and unwavering work ethic, I am confident in my ability to excel in any role within the hospitality industry.
I possess a range of skills that allow me to effectively analyze market needs, create brand awareness through persuasive engagement and excellent communication, conduct efficient marketing campaigns, and analyze advertising results. I am experienced in collaborating and, negotiating agreements also submitting hotel promotions to OTAs. My strong background in reservations has given me a deep understanding of how to connect with potential and valued national or overseas agents and sell products with ADR and occupancy targets, even in the face of aggressive competition. Moreover, I have honed my skills during the challenging COVID-19 pandemic, learning to navigate difficult conditions and devise effective strategies to succeed.
CREATIVE CONTENT & BRANDING
With a passion for creative content and branding, I have honed my skills through self-taught learning and practical experience. In my spare time, I have created a variety of short videos, showcasing my proficiency in video and photo editing software such as Sony Vegas Pro, Premier Pro, Movie Maker, Lightroom, Photoshop, and Canva. My portfolio is a testament to my ability to produce engaging and visually appealing content.
In addition to my technical skills, I possess a keen eye for creative branding strategies. I played a key role in developing social media platforms, online shops, and digital advertising campaigns that resulted in increased brand awareness and sales for my girlfriend's business to create and implement successful branding campaigns that resonate with the target audience.
COMMENDS
Riska Wandira
Marketing Communications Manager - 2023
"Mike has excellent communication skills, social media savvy and current with changes in marketing trends and activities. Mike can work independently and is able to follow through to ensure that the job gets done. He is flexible and willing to work on any project that is assigned to him."
Six Senses Uluwatu, Bali
REFERENCES
PORTFOLIO
Hello and welcome to my portfolio! I am a passionate and driven individual with a diverse set of skills in Sales & Marketing and Creative Content. With experience in analyzing market needs, creating brand awareness, and effective marketing strategies, I am confident in my ability to drive business growth and success.
In addition, my self-taught skills in video and photo editing, graphic design, and social media management allow me to create engaging and visually stunning content that resonates with audiences. I am excited to showcase my work and demonstrate how I can contribute to your team.
Photography
I have excellent skills in photography, with a keen eye for detail and a passion for capturing beautiful moments.
Videography
Experienced in creating and editing videos for various purposes. Able to use various software and tools to produce videos that capture attention and convey messages effectively.
Design
​I am skilled in design, including graphic design and photo editing. With my creative eye and experience, I can create visually appealing content that stands out.
GET IN TOUCH
Hospitality | Sales & Marketing | Creative Content
Phone:
+62 852-8888-4222
Email:
